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Service Desk
  1. Service Desk
  2. CMV IT Service Desk

CMV IT Service Desk

Data & Analytics
Report Missing / Incorrect Data

Report data errors in such as missing records or incorrect values.

Required fields are marked with an asterisk*

Brief summary of what you need added to where

Where is the incorrect or incomplete data coming from?

If you aren't sure of the data source, or you answered "Other", please provide as much detail as you can about where this information appears during normal business activities

Please name the data/semantic model(s) where you have observed the error

Is this data widely used, or is this a local issue?

Please provide as much detail as you can about how you spotted the issue, and the nature of the problem. For example, is there no data after a certain date, or do there appear to be random records missing? If possible, please provide examples of specific records you cannot find or know to be incorrect.

Drag and drop files, paste screenshots, or browse

If you are able to supply evidence of the problem this will speed up investigation. For example, a report from the source system with the correct / complete data versus the report that is incorect

Powered by Jira Service Management
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