Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device.
Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
Get assistance for general ERA problems and questions.
Required fields are marked with an asterisk*
{"xsrfToken":"e416dd08daa7d3d40e29caf84a01dbfbad84db03_lout","branding":{"id":"1","key":"sd","name":"CMV IT Service Desk","portalBaseUrl":"/servicedesk/customer/portal/1","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/1/1","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#999999","headerLinkHoverBGColor":"#999999","headerBadgeColor":"#999999"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/8b2e98e6-92e5-4b80-9827-5f5fff55e265/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI1MjFkMzE3ZS04YjM4LTQ0NTYtOTA4My1mYTMzYWFjNjAyODAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjhiMmU5OGU2LTkyZTUtNGI4MC05ODI3LTVmNWZmZjU1ZTI2NSI6WyJyZWFkIl19LCJleHAiOjE3OTA0MDIxNTEsIm5iZiI6MTc5MDQwMTU1MX0.N2C66zM-YWxHqRfP5kDPn-l5Ui-wdTGzTl4ZOc8gX3o&client=521d317e-8b38-4456-9083-fa33aac60280&mode=fit","logoId":"8b2e98e6-92e5-4b80-9827-5f5fff55e265","isLogoAvailable":true,"helpCenterTitle":"Welcome to the CMV IT Service Desk Portal","sharedPortalName":"Service Desk","userInitialAnnouncementMessageWiki":"<p>We're here to help you. Use this portal to log incidents, request services, track the progress of your tickets, and access helpful knowledge articles and self-service resources.</p>\n<p>If you need immediate assistance, you can contact the IT Service Desk on (08) 8238 5490.</p>\n<p>IT Service Desk Support Hours<br> Monday to Friday<br> 7:30am - 5:30pm ACST / ACDT<br> 8:00am - 6:00pm AEST / AEDT</p>\n<p>Saturday (Urgent Issues Only)<br> 8:30am - 12:30pm ACST / ACDT<br> 9:00am - 1:00pm AEST / AEDT</p>","translations":{"en-US":{"helpCenterTitle":"Welcome to the CMV IT Service Desk Portal","sharedPortalName":"Service Desk","announcementMessage":"We're here to help you. Use this portal to log incidents, request services, track the progress of your tickets, and access helpful knowledge articles and self-service resources.\n\nIf you need immediate assistance, you can contact the IT Service Desk on (08) 8238 5490.\n\nIT Service Desk Support Hours\nMonday to Friday\n7:30am - 5:30pm ACST / ACDT\n8:00am - 6:00pm AEST / AEDT\n\nSaturday (Urgent Issues Only)\n8:30am - 12:30pm ACST / ACDT\n9:00am - 1:00pm AEST / AEDT","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0a2034","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file//image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI1MjFkMzE3ZS04YjM4LTQ0NTYtOTA4My1mYTMzYWFjNjAyODAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOiI6WyJyZWFkIl19LCJleHAiOjE3OTA0MDIxNTEsIm5iZiI6MTc5MDQwMTU1MX0.AhOdJxlkFINDwxYHGIvlfzsMB7D3005XYzkzwlzbmDs&client=521d317e-8b38-4456-9083-fa33aac60280&height=300&mode=fit","bannerMediaApiFileId":"","useDefaultBanner":false,"isBannerAvailable":true,"topBarColor":"#8aafcf","topBarTextColor":"#ffffff","hasTopBarBeenSplit":true},"portal":{"id":"1","key":"sd","projectId":10001,"serviceDeskId":1,"name":"CMV IT Service Desk","description":"","portalBaseUrl":"/servicedesk/customer/portal/1","onlyPortal":false,"reqTypes":[{"id":"5","name":"DealerPRO Assistance","descriptionHtml":"","callToAction":"DealerPRO Assistance","introHtml":"<p>Get assistance for general DealerPRO problems and questions.</p>","icon":10541,"iconUrl":"https://it.servicedesk.cmv.technology/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","groups":[2],"key":""},{"id":"12","name":"ERA Assistance","descriptionHtml":"","callToAction":"ERA Assistance","introHtml":"<p>Get assistance for general ERA problems and questions.</p>","icon":10541,"iconUrl":"https://it.servicedesk.cmv.technology/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","groups":[2],"key":""},{"id":"22","name":"New field request","descriptionHtml":"<p>Please fill in the below fields with as much information as you can to assist us to complete your request. Screenshots from the source system of the field you need added are especially helpful.</p>","callToAction":"New field request","introHtml":"<p>Request for an additional field to be added to a data model used for reporting</p>","icon":10511,"iconUrl":"https://it.servicedesk.cmv.technology/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10511","groups":[5],"key":""},{"id":"23","name":"Report Missing / Incorrect Data","descriptionHtml":"","callToAction":"Report Missing / Incorrect Data","introHtml":"<p>Report data errors in such as missing records or incorrect values.</p>","icon":10510,"iconUrl":"https://it.servicedesk.cmv.technology/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10510","groups":[5],"key":""},{"id":"37","name":"Reporting request","descriptionHtml":"","callToAction":"Reporting request","introHtml":"<p>Get help with a report or request a DealerPRO report</p>","icon":10490,"iconUrl":"https://it.servicedesk.cmv.technology/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10490","groups":[5],"key":""},{"id":"223","name":"Request IT Support","descriptionHtml":"","callToAction":"Request IT Support","introHtml":"","icon":10466,"iconUrl":"https://it.servicedesk.cmv.technology/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10466","groups":[1],"key":""},{"id":"7","name":"TUNE Assistance","descriptionHtml":"","callToAction":"TUNE Assistance","introHtml":"<p>Get assistance for general TUNE problems and questions.</p>","icon":10541,"iconUrl":"https://it.servicedesk.cmv.technology/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","groups":[2],"key":""},{"id":"91","name":"Change Request","descriptionHtml":"","callToAction":"Change Request","introHtml":"<p>Request to implement a change in the system configuration or settings to improve performance or functionality.</p>","icon":10667,"iconUrl":"https://it.servicedesk.cmv.technology/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10667","groups":[],"key":""},{"id":"56","name":"Exit Staff Member","descriptionHtml":"","callToAction":"Exit Staff Member","introHtml":"<p>IT requests for Exit Staff</p>","icon":10518,"iconUrl":"https://it.servicedesk.cmv.technology/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10518","groups":[],"key":""},{"id":"58","name":"IT Incident","descriptionHtml":"","callToAction":"IT Incident","introHtml":"<p>An unplanned interruption to a service, or reduction in the quality of a service (something is broken)</p>","icon":10512,"iconUrl":"https://it.servicedesk.cmv.technology/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10512","groups":[],"key":""},{"id":"20","name":"IT Service Request","descriptionHtml":"","callToAction":"IT Service Request","introHtml":"<p>A request for information, advice, or access to a particular service</p>","icon":10541,"iconUrl":"https://it.servicedesk.cmv.technology/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","groups":[],"key":""},{"id":"52","name":"New Employee or Change","descriptionHtml":"","callToAction":"New Employee or Change","introHtml":"<p>Onboarding or change/transfer of employee</p>","icon":10516,"iconUrl":"https://it.servicedesk.cmv.technology/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10516","groups":[],"key":""},{"id":"53","name":"New Staff Member","descriptionHtml":"","callToAction":"New Staff Member","introHtml":"<p>IT requests for New Staff</p>","icon":10499,"iconUrl":"https://it.servicedesk.cmv.technology/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10499","groups":[],"key":""},{"id":"190","name":"PIR","descriptionHtml":"","callToAction":"PIR","introHtml":"","icon":10633,"iconUrl":"https://it.servicedesk.cmv.technology/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10633","groups":[],"key":""},{"id":"157","name":"Power Platform Support","descriptionHtml":"","callToAction":"Power Platform Support","introHtml":"<p>Any support for the Power Platform (Power BI, Power Automate, etc)</p>","icon":10489,"iconUrl":"https://it.servicedesk.cmv.technology/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10489","groups":[],"key":""},{"id":"55","name":"Staff Changes","descriptionHtml":"","callToAction":"Staff Changes","introHtml":"<p>IT requests for Staff Updates</p>","icon":10514,"iconUrl":"https://it.servicedesk.cmv.technology/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10514","groups":[],"key":""}],"reqGroups":[{"id":2,"name":"Business Support (DMS)"},{"id":5,"name":"Data & Analytics"},{"id":1,"name":"IT Support"}],"orderMapping":{"2":[12,7,5],"5":[37,22,23],"1":[223]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"82c73f48-05e9-37af-8d20-8ed90d19d5d8","appLinkName":"","appLinkUrl":"","spaceKey":"CMVGCKB","spaceName":"CMV Group Customer Knowledge Base","spaceUrl":"","isServer":false},"labels":[],"projectKey":"SD","serviceDeskId":1,"kbLinkDomainURLs":["https://cmvit.atlassian.net","https://it.servicedesk.cmv.technology"]},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"SD","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI1MjFkMzE3ZS04YjM4LTQ0NTYtOTA4My1mYTMzYWFjNjAyODAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtdXNlci1jb2xsZWN0aW9uLS0yMDIyMzI3NTg1IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXX0sImV4cCI6MTc5MDQwMjc1MSwibmJmIjoxNzkwNDAxNTUxLCJhbm9uSWQiOiJhbm9uLXVzZXIiLCJodHRwczovL2lkLmF0bGFzc2lhbi5jb20vYXBwQWNjcmVkaXRlZCI6ZmFsc2V9.lwqWEhm1Jg1tptvcNiecl7VLfOCKpyAsO74tyQpzv-k","targetCollection":"upload-user-collection--2022327585","endpointUrl":"https://api.media.atlassian.com","clientId":"521d317e-8b38-4456-9083-fa33aac60280","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"reqCreate":{"id":12,"projectId":10001,"issueType":{"id":"10013","name":"Business Support"},"form":{"name":"ERA Assistance","descriptionHtml":"","callToAction":"ERA Assistance","intro":"<p>Get assistance for general ERA problems and questions.</p>","instructions":"","icon":10541,"iconUrl":"https://it.servicedesk.cmv.technology/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/1/create/12","requestValidateBaseUrl":"/servicedesk/customer/portal/1/validate/12","calendarParams":{"firstDay":0,"date":"2026-09-26T15:15:51+0930","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"82c73f48-05e9-37af-8d20-8ed90d19d5d8","appLinkName":"","appLinkUrl":"","spaceKey":"CMVGCKB","spaceName":"CMV Group Customer Knowledge Base","spaceUrl":"","isServer":false},"labels":[],"projectKey":"SD","serviceDeskId":1,"kbLinkDomainURLs":["https://cmvit.atlassian.net","https://it.servicedesk.cmv.technology"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI1MjFkMzE3ZS04YjM4LTQ0NTYtOTA4My1mYTMzYWFjNjAyODAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtdXNlci1jb2xsZWN0aW9uLS0yMDIyMzI3NTg1IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXX0sImV4cCI6MTc5MDQwMjc1MSwibmJmIjoxNzkwNDAxNTUxLCJhbm9uSWQiOiJhbm9uLXVzZXIiLCJodHRwczovL2lkLmF0bGFzc2lhbi5jb20vYXBwQWNjcmVkaXRlZCI6ZmFsc2V9.lwqWEhm1Jg1tptvcNiecl7VLfOCKpyAsO74tyQpzv-k","targetCollection":"upload-user-collection--2022327585","endpointUrl":"https://api.media.atlassian.com","clientId":"521d317e-8b38-4456-9083-fa33aac60280","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":true,"formTemplateData":{},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}