{"xsrfToken":"20c5dd831725583de699358f1c1d3638af6b6472_lout","branding":{"id":"1","key":"sd","name":"CMV IT Service Desk","portalBaseUrl":"/servicedesk/customer/portal/1","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/1/1","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#999999","headerLinkHoverBGColor":"#999999","headerBadgeColor":"#999999"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/8b2e98e6-92e5-4b80-9827-5f5fff55e265/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI1MjFkMzE3ZS04YjM4LTQ0NTYtOTA4My1mYTMzYWFjNjAyODAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjhiMmU5OGU2LTkyZTUtNGI4MC05ODI3LTVmNWZmZjU1ZTI2NSI6WyJyZWFkIl19LCJleHAiOjE3Mzc0NDg5MzIsIm5iZiI6MTczNzQ0ODMzMn0.fjMakSBwy9QksdmvO7gJ1OkKfDAhhzC-BWTWj1hAq-s&client=521d317e-8b38-4456-9083-fa33aac60280&mode=fit","logoId":"8b2e98e6-92e5-4b80-9827-5f5fff55e265","isLogoAvailable":true,"helpCenterTitle":"Welcome to the CMV IT Service Desk Portal","sharedPortalName":"Service Desk","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the CMV IT Service Desk Portal","sharedPortalName":"Service Desk","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#818282","helpCenterTitleColor":"#ffffff","useDefaultBanner":false,"isBannerAvailable":false,"hasTopBarBeenSplit":false},"portal":{"id":"1","key":"sd","projectId":10001,"serviceDeskId":1,"name":"CMV IT Service Desk","description":"<p>Welcome! You can raise a request from the options provided below.</p>\n<p>Whilst we would prefer for you to create a ticket, by clicking one of the options e.g. IT Assistance. <br> If your issue is <b>urgent - priority 1 site down for example</b> please phone in to the Service Desk on <b>08 8238 5490</b><br> If the phone is <b>unanswered please leave a message detailing the problem</b> so we can prioritise.<br> The voicemail will be emailed to the entire Service Desk team and attended to as soon as possible.</p>","portalBaseUrl":"/servicedesk/customer/portal/1","onlyPortal":true,"reqTypes":[{"id":"46","name":"Clocks","descriptionHtml":"","callToAction":"Clocks","introHtml":"<p>Clocks</p>","icon":10557,"iconUrl":"https://it.servicedesk.cmv.technology/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10557","groups":[6],"key":""},{"id":"19","name":"Communication Request","descriptionHtml":"","callToAction":"Communication Request","introHtml":"<p>Communication Request</p>","icon":10458,"iconUrl":"https://it.servicedesk.cmv.technology/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[1],"key":""},{"id":"48","name":"Dayforce Password Reset","descriptionHtml":"<p>PLEASE INCLUDE A VALID MOBILE NUMBER SO THE IT TEAM CAN BETTER ASSIST YOU</p>","callToAction":"Dayforce Password Reset","introHtml":"<p>Get assistance for password issues when accessing Dayforce</p>","icon":10504,"iconUrl":"https://it.servicedesk.cmv.technology/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10504","groups":[8],"key":""},{"id":"5","name":"DealerPRO Assistance","descriptionHtml":"","callToAction":"DealerPRO Assistance","introHtml":"<p>Get assistance for general DealerPRO problems and questions.</p>","icon":10541,"iconUrl":"https://it.servicedesk.cmv.technology/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","groups":[2],"key":""},{"id":"12","name":"ERA Assistance","descriptionHtml":"","callToAction":"ERA Assistance","introHtml":"<p>Get assistance for general ERA problems and questions.</p>","icon":10541,"iconUrl":"https://it.servicedesk.cmv.technology/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","groups":[2],"key":""},{"id":"45","name":"Forms and Workflow","descriptionHtml":"","callToAction":"Forms and Workflow","introHtml":"<p>Forms and Workflow</p>","icon":10557,"iconUrl":"https://it.servicedesk.cmv.technology/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10557","groups":[6],"key":""},{"id":"41","name":"General payroll enquiries","descriptionHtml":"","callToAction":"General payroll enquiries","introHtml":"<p>General payroll enquiries</p>","icon":10557,"iconUrl":"https://it.servicedesk.cmv.technology/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10557","groups":[6],"key":""},{"id":"20","name":"IT Assistance","descriptionHtml":"","callToAction":"IT Assistance","introHtml":"<p>Get assistance for general IT problems and questions.</p>","icon":10541,"iconUrl":"https://it.servicedesk.cmv.technology/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","groups":[1],"key":""},{"id":"50","name":"IT Security Incident","descriptionHtml":"","callToAction":"IT Security Incident","introHtml":"<p>Report an IT Security Incident</p>","icon":10506,"iconUrl":"https://it.servicedesk.cmv.technology/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10506","groups":[9],"key":""},{"id":"18","name":"Need Support for Dayforce","descriptionHtml":"<p>PLEASE ENSURE NOT CONFIDENTIAL OR PAYROLL INFORMATION IS ENTERED INTO THIS FORM<br> THESE MUST BE SHARED OUTSITE OF JIRA TO ENSURE EMPLOYEE AND MANAGER PRIVACY LEGISLATIONS</p>","callToAction":"Need Support for Dayforce","introHtml":"<p>Need Support for Dayforce</p>","icon":10458,"iconUrl":"https://it.servicedesk.cmv.technology/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[6],"key":""},{"id":"15","name":"New Desk Phone","descriptionHtml":"","callToAction":"New Desk Phone","introHtml":"<p>If you'd like to request a desk phone or headset.</p>","icon":10466,"iconUrl":"https://it.servicedesk.cmv.technology/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10466","groups":[3],"key":""},{"id":"13","name":"New Desktop Computer","descriptionHtml":"","callToAction":"New Desktop Computer","introHtml":"<p>For requesting a new desktop computer</p>","icon":10458,"iconUrl":"https://it.servicedesk.cmv.technology/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[3],"key":""},{"id":"22","name":"New field request","descriptionHtml":"<p>Please fill in the below fields with as much information as you can to assist us to complete your request. Screenshots from the source system of the field you need added are especially helpful.</p>","callToAction":"New field request","introHtml":"<p>Request for an additional field to be added to a data model used for reporting</p>","icon":10511,"iconUrl":"https://it.servicedesk.cmv.technology/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10511","groups":[5],"key":""},{"id":"51","name":"New Laptop Computer","descriptionHtml":"","callToAction":"New Laptop Computer","introHtml":"<p>For requesting a new laptop computer</p>","icon":10470,"iconUrl":"https://it.servicedesk.cmv.technology/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10470","groups":[3],"key":""},{"id":"14","name":"New Mobile Device","descriptionHtml":"","callToAction":"New Mobile Device","introHtml":"<p>Need a mobile phone or time for replacement? Let us know.</p>","icon":10471,"iconUrl":"https://it.servicedesk.cmv.technology/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10471","groups":[3],"key":""},{"id":"53","name":"New Staff Member","descriptionHtml":"","callToAction":"New Staff Member","introHtml":"<p>IT requests for New Staff</p>","icon":10499,"iconUrl":"https://it.servicedesk.cmv.technology/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10499","groups":[3,1],"key":""},{"id":"47","name":"Onboarding","descriptionHtml":"","callToAction":"Onboarding","introHtml":"<p>Issue with Dayforce Onboarding</p>","icon":10557,"iconUrl":"https://it.servicedesk.cmv.technology/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10557","groups":[6],"key":""},{"id":"44","name":"Recruitment","descriptionHtml":"","callToAction":"Recruitment","introHtml":"<p>Recruitment</p>","icon":10557,"iconUrl":"https://it.servicedesk.cmv.technology/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10557","groups":[6],"key":""},{"id":"23","name":"Report Missing / Incorrect Data","descriptionHtml":"","callToAction":"Report Missing / Incorrect Data","introHtml":"<p>Report data errors in such as missing records or incorrect values.</p>","icon":10510,"iconUrl":"https://it.servicedesk.cmv.technology/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10510","groups":[5],"key":""},{"id":"37","name":"Reporting request","descriptionHtml":"","callToAction":"Reporting request","introHtml":"<p>Get help with a report or request a DealerPRO report</p>","icon":10490,"iconUrl":"https://it.servicedesk.cmv.technology/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10490","groups":[5],"key":""},{"id":"17","name":"Request an upgrade or change ","descriptionHtml":"","callToAction":"Request an upgrade or change ","introHtml":"<p>Request IT review equipment or service.</p>","icon":10528,"iconUrl":"https://it.servicedesk.cmv.technology/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10528","groups":[1],"key":""},{"id":"16","name":"Request new software","descriptionHtml":"","callToAction":"Request new software","introHtml":"<p>If you need a software license, raise a request here.</p>","icon":10547,"iconUrl":"https://it.servicedesk.cmv.technology/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10547","groups":[3],"key":""},{"id":"39","name":"Schedules & Work Patterns","descriptionHtml":"","callToAction":"Schedules & Work Patterns","introHtml":"<p>Schedules & Work Patterns</p>","icon":10557,"iconUrl":"https://it.servicedesk.cmv.technology/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10557","groups":[6],"key":""},{"id":"49","name":"Site Outage","descriptionHtml":"","callToAction":"Site Outage","introHtml":"<p>Report a site outage (systems down)</p>","icon":10508,"iconUrl":"https://it.servicedesk.cmv.technology/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10508","groups":[9],"key":""},{"id":"54","name":"Software Development Request","descriptionHtml":"","callToAction":"Software Development Request","introHtml":"<p>Raise a request with the software Development team</p>","icon":10479,"iconUrl":"https://it.servicedesk.cmv.technology/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10479","groups":[10],"key":""},{"id":"55","name":"Staff Changes","descriptionHtml":"","callToAction":"Staff Changes","introHtml":"<p>IT requests for Staff Updates</p>","icon":10514,"iconUrl":"https://it.servicedesk.cmv.technology/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10514","groups":[3,1],"key":""},{"id":"40","name":"Timesheets","descriptionHtml":"","callToAction":"Timesheets","introHtml":"<p>Timesheets</p>","icon":10557,"iconUrl":"https://it.servicedesk.cmv.technology/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10557","groups":[6],"key":""},{"id":"7","name":"TUNE Assistance","descriptionHtml":"","callToAction":"TUNE Assistance","introHtml":"<p>Get assistance for general TUNE problems and questions.</p>","icon":10541,"iconUrl":"https://it.servicedesk.cmv.technology/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","groups":[2],"key":""},{"id":"21","name":"Ceridan HR","descriptionHtml":"","callToAction":"Ceridan HR","introHtml":"<p>Get assistance with Ceridan HR</p>","icon":10516,"iconUrl":"https://it.servicedesk.cmv.technology/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10516","groups":[],"key":""},{"id":"56","name":"Exit Staff Member","descriptionHtml":"","callToAction":"Exit Staff Member","introHtml":"<p>IT requests for Exit Staff</p>","icon":10518,"iconUrl":"https://it.servicedesk.cmv.technology/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10518","groups":[],"key":""},{"id":"52","name":"New Employee or Change","descriptionHtml":"","callToAction":"New Employee or Change","introHtml":"<p>Onboarding or change/transfer of employee</p>","icon":10516,"iconUrl":"https://it.servicedesk.cmv.technology/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10516","groups":[],"key":""}],"reqGroups":[{"id":8,"name":"Dayforce Password Reset"},{"id":2,"name":"Business Support (DMS)"},{"id":5,"name":"Data & Analytics"},{"id":6,"name":"Dayforce"},{"id":1,"name":"IT Support"},{"id":3,"name":"Purchase Request"},{"id":9,"name":"IT Incident"},{"id":10,"name":"Software Development"}],"orderMapping":{"8":[48],"2":[12,7,5],"9":[50,49],"6":[47,46,45,44,41,40,39,18],"5":[37,22,23],"10":[54],"3":[55,53,51,16,15,14,13],"1":[55,53,20,19,17]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"SD","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI1MjFkMzE3ZS04YjM4LTQ0NTYtOTA4My1mYTMzYWFjNjAyODAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDAxIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3Mzc0NDk1MzIsIm5iZiI6MTczNzQ0ODMzMn0.z0n-OC5-hAOZtEY1tbG6IHzi63OOiNvbVkKiowOXJfo","targetCollection":"upload-project-10001","endpointUrl":"https://api.media.atlassian.com","clientId":"521d317e-8b38-4456-9083-fa33aac60280","tokenDurationInMins":20}},"reqCreate":{"id":20,"projectId":10001,"form":{"name":"IT Assistance","descriptionHtml":"","callToAction":"IT Assistance","intro":"<p>Get assistance for general IT problems and questions.</p>","instructions":"","icon":10541,"iconUrl":"https://it.servicedesk.cmv.technology/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"select","jiraFieldType":"priority","fieldId":"priority","fieldConfigId":"","label":"Priority","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"values":[{"value":"10000","label":"Critical","selected":false,"children":[]},{"value":"10001","label":"High (migrated)","selected":false,"children":[]},{"value":"10002","label":"Medium (migrated)","selected":false,"children":[]},{"value":"10003","label":"Blocker","selected":false,"children":[]},{"value":"10004","label":"Low (migrated)","selected":false,"children":[]},{"value":"10005","label":"Minor","selected":true,"children":[]},{"value":"1","label":"Highest","selected":false,"children":[]},{"value":"2","label":"High","selected":false,"children":[]},{"value":"3","label":"Medium","selected":false,"children":[]},{"value":"4","label":"Low","selected":false,"children":[]},{"value":"5","label":"Lowest","selected":false,"children":[]}],"noneOptionRequired":false},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10046","fieldConfigId":"10146","label":"Impact","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"values":[{"value":"10028","label":"1. CMV Group Wide","selected":false,"children":[]},{"value":"10029","label":"2. Business Wide","selected":false,"children":[]},{"value":"10030","label":"3. Department Wide","selected":false,"children":[]},{"value":"10031","label":"4. Personal","selected":true,"children":[]}],"noneOptionRequired":true}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/1/create/20","requestValidateBaseUrl":"/servicedesk/customer/portal/1/validate/20","calendarParams":{"firstDay":0,"date":"2025-01-21T19:02:12+1030","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI1MjFkMzE3ZS04YjM4LTQ0NTYtOTA4My1mYTMzYWFjNjAyODAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDAxIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3Mzc0NDk1MzIsIm5iZiI6MTczNzQ0ODMzMn0.z0n-OC5-hAOZtEY1tbG6IHzi63OOiNvbVkKiowOXJfo","targetCollection":"upload-project-10001","endpointUrl":"https://api.media.atlassian.com","clientId":"521d317e-8b38-4456-9083-fa33aac60280","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":true,"formTemplateData":{},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}